If you have any concern or query regarding your case or the way in which it is being handled, please raise this with the lawyer handling your matter. If, however, after speaking to them there is still any cause for dissatisfaction including a complaint in relation to your bill, you should contact Anne Stockley. A copy of our complaints procedure will be provided upon request but can be read here. If 8 weeks after contacting Anne Stockley you are not satisfied that your complaint has been adequately resolved, you may apply to The Legal Ombudsman.
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them:
Call: 0300 555 0333 between 9am and 5pm.
The Legal Ombudsman
PO Box 6806
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority